Choosing A Provider

Selecting the care provider for yourself or a loved one is a very important decision. Below are some factors to consider when determining which agency will best suit your needs.

Understanding Services

There are 2 types of agencies to meet your individual requirements – Skilled and Non-Skilled. Some agencies specialize in one area and others provide both types of service.

  • Skilled care can include physical therapy, occupational therapy, speech therapy or skilled nursing (wound care, home health aide for limited time, etc.)
  • Skilled care can be covered by Medicare. For more information visit
  • Personal care assists with the activities of daily living (ADLs) such as bathing, dressing, grooming, meal preparation, etc.
  • Personal care can be covered by medicare (see more details below), Medicare or other types of private insurance

When Choosing an Agency, Ask these Questions

  • What credentials do staff members have?
  • What training does the agency offer to their staff?
  • What are the costs?
  • What are the coverage options?


  • Is the agency licensed, insured and bonded?
  • What is the agency’s employment screening process? For example, are criminal background checks performed on all employees?
  • What kind of training is required of employees and how is it verified?
  • Ask for references from the agency and for specific workers within the agency


  • Will agency fees be covered by Health Insurance, Long Term Care Insurance, Medicare or Medicaid?
  • What is the hourly rate and is there a weekend differential?
  • Make sure you understand the agency’s policies regarding billing and payments