FAQ

 

Q: Where do you provide service?

A: We currently serve the following areas in Virginia: Williamsburg, Norge, Toano, Lanexa, Jamestown, Yorktown, Poquoson, Newport News, and Hampton.

 

Q: What type of services do you offer?

A: We offer “companion care” including light housekeeping and meal preparation, “personal care” services like bathing, dressing, grooming, and toileting assistance, and certain types of private duty skilled care. If you’re not sure what services your loved one needs, don’t worry. A Registered Nurse will complete an initial assessment and create a Plan of Care especially for your loved one.

 

Q: What type of payment do you accept, how do people normally pay for home care?

A: There are a number of options for paying for home care for yourself or your loved one. Agapé Home Care accepts Long Term Care insurances, Medicaid coverage for low-income individuals, and personal checks or cash for those paying out of pocket (also known as private pay).

 

Q: What credentials and training do your staff members have?

A: Personal Care Aides (PCAs) undergo at least 40 hours of classroom training, typically with some type of hands-on training as well. PCAs are trained in hygiene and sanitation, the proper way to assist someone transfer (like moving from a sitting to standing position) safely, and more.

Certified Nurse Aides (CNAs) have taken a 125 hour training program which is a mix of written and clinical instruction. It covers the basics that are included in the PCA program, as well as nursing theories and a more extensive exam at the conclusion of the program. Those that pass the exam are “certified”, and that certificate is filed with the state department of healthcare professionals.

Licensed Practical Nurses (LPNs) typically have at least one year of nursing-specific courses and pass an exam upon completion of the program. LPNs can provide certain types of skilled care services.

Registered Nurses (RNs) are required to complete at least 2 years of school or more, and pass the nursing exam upon completion of the program. An RN will be responsible for conducting the initial assessment for any new client, as well as each supervisory visit at regular intervals (typically either 60 or 90 day intervals).

 

Q: What is the screening process for your employees?

A: The screening process includes a criminal background check from the VA State Police, a background check through OIG for those with a certificate or license filed with the state department of health professionals, driving records from the DMV when applicabe, as well as employment history, interviews, and competency tests.

 

Q: My loved one needs care but doesn’t live in your service area. How do I find a provider in their area?

A: You can try searching online for your local “Agency on Aging” or community “Senior Center” (a simple Google search with these keywords and the city and state in which you need a provider will usually work). We also recommend talking to your doctor to find out if they recommend a certain agency, as well as any friends or neighbors who have experience with a local agency.